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Plumbing Maintenance Checklist for Winter Months

January 5, 2022

Before the winter season arrives, it’s important to prepare your home for the cold months ahead,

How to Hire the Best HVAC Company

December 6, 2021

Heating and cooling are important parts of your home, so it’s only logical to want to

Why Is My Tankless Water Heater Not Hot?

December 3, 2021

During the winter season, a nice hot shower is a perfect cure to a long cold

Tips to Prevent Your Pipes from Freezing

November 3, 2021

When a cold winter’s night is approaching, it is a wise idea to consider if you

What’s That Smell Coming from My Garbage Disposal?

October 6, 2021

When it’s time to eat and you walk into the kitchen, it is awfully unappetizing to

Dishwasher Not Draining? This Should Help

September 6, 2021

How can an appliance that is supposed to be so convenient be so frustrating? That’s probably

How To Turn Off Your Water Heater

June 7, 2021

It might not seem like something as basic as turning off a water heater would be

The Pros & Cons of a Tankless Water Heater

May 5, 2021

The Surprising Ways That Plumbing Contributes To Your Everyday Health

April 7, 2021

Most of us take the readily available water in our homes for granted, whether it is

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About Us

James’ Plumbing & Heating has been solving Santa Fe’s plumbing, heating, and cooling needs for over 30 years. With the best service technicians in town, it’s no wonder why we have some of the highest online reviews in the area! Call today to learn more.

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JAMES' PLUMBING AND HEATING, INC.

Google Rating

4.9

James Plumbing and Heating

4.9

Sean McCoy

21:07 15 Oct 18

Busy plumbers, but they always get the job done on time. Very nice guys, very knowledgeable. You can tell they have been in the business for a long time.They have done a lot of work for us, and we trust them. That’s why we work with them exclusively.

Carrie Nichols

14:19 22 Oct 18

Awesome service. The plumber was friendly and helpful. They didnt charge an arm and leg either. I had another company out for the exact same service (clogged drain related to the toilets) 2 months ago and they charged me TRIPLE. I will be using this company for sure in the future.

Lee Romero

18:46 09 Oct 18

James plumbing is the most reliable plumbing company here in Santa fe. One call does it all. Always on time or earlier. Very friendly and very courteous. Highly recommend James Plumbing. Double 5 STAR.

Talia Lucero

23:12 08 Oct 18

I normally don’t put much reviews but being so impressed by James Plumbing I felt the need to do it. Being a business owner that I am I was quite satisfied with the customer service they provided as well as the knowledge they had to back that up. Knowledge is key in any business you own and they fixed the problem as needed. I’ve used some plumbers and they weren’t too sure what the problem was and I would end up spending more money in the end and it was quite frustrating. So i’d like to give a 5 star rating to James Plumbing! Good job!

Marsi Frey

15:45 15 Oct 18

We were having a problem with our heater in a cold snap and James Plumbing and Heating came to the rescue! Super friendly and reliable, he diagnosed the issue quickly and got the heater back pumping heat in no time flat!! Highly recommend

Jean Higgins

04:57 03 Nov 18

Five stars! James Plumbing is a wonderful, family-owned business that knows how to take the very best care of their customers! I recommend them for any project you need help with. James, Isaac and the whole team have incredible experience and always exceed my expectations!

John Q. Public

18:49 12 Nov 18

We called James and he came out the same day, sourced a water heater for us and installed the next business day. He and his son were both friendly and professional. In a town where it can be difficult to get things done in a timely manner, these guys really impressed us and we now have a "go to" plumbing company. Thanks guys!

Noah Starer

18:40 17 Nov 18

Quick, friendly, cleaned up after replacing a water heater on a Saturday morning. They were fast! Highly recommend.

GREGG CONGDON

03:50 08 Dec 18

When we returned to Santa Fe and looking forward to some relaxation after several weeks on the road,we arrived at our condo to discover our boiler had taken on a life of its own. It was shuddering and shakingas though about to give birth to an alien. In addition we had no heat nor hot water in December.We called our Home Insurance company and they were unable to find an HVAC Contractor in Santa Fe (which was hard to believe). James came to the rescue! The boiler was over 18 years old and previous attempts to revive it obviously hadn’t worked. Complicating matters were that the boiler was in the loft and weighed who knows how much. The operation took several days which included a floor winch to free the boiler from the loft. All through the ordeal James and crew made sure that nothing was damaged and cared for the condo as though it was his own!We can’t thank James and his crew for the help they provided and could not think of contracting anyoneelse.Gregg

george king

22:04 19 Dec 18

Fair prices, solid work, courteous people, fast scheduling - this is what you want when choosing a plumber. James and Issac got the jobs done quickly and correctly. I will call them again. Thanks guys!

Ann Palmer

23:06 20 Dec 18

Isaac and Mark installed a new heating system for us today. They arrived on time, were courteous and efficient. We have heat! I appreciate the great service and highly recommend them.

Stephanie West

19:55 24 Dec 18

Committed to their 24/7 motto, Isaac showed up to clear our restroom. It’s the day before Christmas and our guests were having to hold it. We appreciate those who are nice and affordable during the holidays.

Nel Hig

21:05 29 Dec 18

It seems hard to find a trustworthy, dependable and reasonably priced plumber in Santa Fe, but James Martinez and his company fit that bill. I had one plumbing crisis as winter began, to replace an aqua stat on my boiler, which James did within 24 hrs of me getting the part (and it didn't bother him that I purchased my own part). The second job was to repair some copper corrosion which he did cleanly and quickly. He had to come back the next day to bleed out more air from my boiler because I couldn't wait for it to sound normal again on its own. He was patient and incl his second visit as part of his first trip. He is very fair with his pricing. I've had other plumbers really take advantage of my plumbing situations. James doesn't. No plumber shows up right when they say they will, but James tries his best to do so. He likes to communicate via text. I appreciate his quick responses. I will hire James again because he cares and wants to make sure I'm "happy".

Mayah McGowan

15:58 31 Dec 18

Great experience working with them. I needed some pretty difficult work done and they got it done no problem. Very professional and friendly service, I would highly recommend them!

Mayah McGowan

20:09 02 Jan 19

Great experience working with them. I needed some pretty difficult work done and they got it done no problem. Very professional and friendly service, I would highly recommend them!

bgollub

19:56 03 Jan 19

I called James with a problem in my radiant heating system. At the time I called it was 55 degrees in my office. He was able to fit me in to his schedule the same day and replaced the defective circulating pump. I am very grateful for his prompt service. I would definitely recommend James to others.

Lori Hoy

14:37 16 Jan 19

These guys were great. I came home after Christmas and my heater was not working. I could not get TLC who I have a service contract with to come out for 2 days with the New Year holiday coming. I called James Plumbing and Heating and he was out in a few hours. He re-lit the pilot and cleaned some coils. The price was fair and I a warm house in a few hours instead of a few days. I would definitely recommend these guys.

Melissa Klar

18:42 22 Jan 19

These guys are the best! Honest and they get the job done! Unfortunately I have needed them for three main things and they handle everything smoothly. I wouldn’t call any other company than James Plumbing for these needs!!!

Andrew Resnick

18:43 31 Jan 19

James Plumbing had said they would come between 8-10. No show. I called and they sent someone else. They didn't know why the other person had been a no-show. The guy who came had a huge chip on his shoulder, perhaps because his plan for the day was disrupted. He was incredibly rude. When he gave his estimate and we asked for some explanation of the quote he said "take it or leave it." Then he said "You know what - I don't want to do this anyway. Find another plumber.

Kristina N

14:31 08 Feb 19

James and Isaac did excellent work, at a very reasonable price. They showed up when they said they would, called back quickly, and cleaned up after. Most important, when there was a weird problem with my appliance, James stuck with it until he fixed it. Outstanding service.

Marti M

01:46 16 Feb 19

I had a gas leak and Isaac came out within a half an hour to fix it. He was friendly and did realiable work that I trust. James’ Plumbing has done other work for my friends as well and they always provide excellent and prompt service. I definitely recommend this company if you need any plumbing work at all.

Jeremy

22:03 23 Feb 19

I recently had a leaking water heater. I called James plumbing. James and his crew were prompt, professional and efficient. They were honest and affordable. Definitely service you can trust! I will be recommending James plumbing to my friends and family.

Charlotte Schaaf

22:26 25 Feb 19

Isaac at James Plumbing and Heating fixed my kitchen/laundry drains in record time and even cleaned out a drainage problem in my bathroom sink pipe too. He was very polite and competent. I would recommend this company with no reservations. Thank you!

Ice Land

20:16 17 Mar 19

Very pleased that James Plumbing and Heating could fix 2 water heaters on a Sunday morning (!) for our patient tenants, who already endured a freak water back-up the day before. Thank you Issac! Will definitely be calling this plumber in the future.

josefina isaacson

22:04 08 Apr 19

James plumbing did an exceptional job for us and were by far the most reasonable and respectful of all the companies we contacted to give us estimates. They did not try to sell us on anything that wasn’t needed and we appreciated their honesty, integrity and reliability! Wonderful work and respectful employees.

Keith Bailey

22:56 12 Apr 19

James plumbing did a really great job. Isaac spent time and care making sure our sinks, faucets and RO drinking water system were upgraded to look and work better than we could have imagined. It is now a pleasure to look under our kitchen sink! Great job and I highly recommend!

David Brown

21:36 17 Apr 19

Isaac was on time, very efficient and helpful. He was recommended by another customer initially and I would not hesitate to further recommend his work and general friendly and helpful attitude.

Carlos caceres

22:33 19 Apr 19

This company is professional honest and reliable ! They are always on time and fair with cost and labor. Recommend for plumbing and heating big jobs or small ..

Zachary Currie

16:58 04 May 19

Isaac was a serious pro. I'm amazed by his professionalism, skill and efficiency. Never had such a good experience with home repairs. Honest and more affordable than TLC was. I'm a customer for life.

Ron Lucero

14:56 05 May 19

Outstanding service. 1. Timely: Arrived per agreed upon day and time.2. Efficient: Completed evaluation of problem and made necessary repairs quickly. 3. Reasonable price for work performed - Only charge you for parts and labor needed to complete work. No extra sales pitch for other work that other contractors do when they want more money.4. Professional - Can be trusted to be in your home.I will call them to do any plumbing, heating and cooling work I may need done in the future.

Gloria Sedillo

00:07 10 May 19

Excellent customer service, staff is very knowledgeable and friendly while still being professional and efficient. Prices are by far the best in town. Jame's plumbing comes highly recommended for their integrity, honesty, dependability, and most importantly their stellar work.

Donna Martinez

18:53 17 May 19

Isaac & Ray got here in the time slot they said they would & resolved my issue quickly & efficiently. I'll call James Plumbing for future plumbing issues. Thank you!

Andreas Daddio

15:21 02 Jun 19

We have utilized James Plumbing as one of our go-to companies for our property management business for many years. They have always been professional, timely and courteous to our tenants and owners. They are also very organized and responsive in their customer service and administrative tasks. I highly recommend them.

Kelsey Neal

21:29 08 Jun 19

We've used James Plumbing twice now to service our home. First off, each time they've had someone out to service the home within a day of us making the call. They are always friendly, efficient and willing to go the extra mile to make sure that things are in working order. They've always taken the time to break down the explanation of why things are not working as they should and each time they've given pointers on how take care of things around the house to help them last longer. They're far more personable than the bigger named companies we've used and I'm happy to have them to call upon.

Charles Booth

21:41 08 Jun 19

James Plumbing took our call late on a Friday; we were looking to get some work done before a hot weekend arrived and they managed to get us an appointment for Saturday morning, which was already above our expectation. There were no surprises in the bill, they were friendly and polite, and when a few issues we didn't know about were identified, the technician made a point to show us evidence and explain to it what its function was and what not repairing it would mean. It would be an easy decision to hire this company again.

Donna Shelley

05:44 22 Jun 19

James Plumbing is truly excellent. Isaac and his partner Cameron were both so courteous and polite. Made sure all my questions were answered. Replaced a water heater that had been set up very dangerously, took care of my swamp cooler set up and showed up when they said they would. Office staff very helpful as well. Also, they left my house clean and tidy after finishing their work. Knowledgeable and worked diligently.

Susan Hamlett

18:10 20 Jul 19

Isaac provided prompt, friendly service on Saturday! He had my sink unplugged in less than an hour. I highly recommend James’ Plumbing Service.

Dejuan Springer

00:33 24 Jul 19

What a wonderful company! Issac was extremely accommodating and thoroughly knowledgeable about the plumbing needs for my home! This highly affordable company will provide service not only to satisfy your request but provide assessments for ongoing problems free of charge! I thoroughly enjoy that they don’t mind traveling to Albuquerque.

Cynthia Hartling

22:59 26 Jul 19

James of James Plumbing and Heating rescued us from our previous two plumbers. His professionalism, knowledge and patience to solve and fix the most complicated matters was refreshing. We highly recommend his expertise to anyone who is in need of a reliable and resourceful plumber. Thank you!

James Scheihing

17:18 06 Aug 19

Sienna Latham

19:11 19 Aug 19

Super responsive, thorough, and friendly. We had a leaky bathtub tap and the problem was resolved pretty quickly even though our fixtures were original to the house and difficult to work with. We will definitely call James again when we remodel our bathroom, and for dealing with any future plumbing issues.

Gwen Wells

21:00 07 Sep 19

James and his team are consummate professionals. At one important point in our project, under time pressure, James and Isaac worked together with such incredible focus and efficiency that it was like watching a team of elite surgeons. Impeccable attention and customer service. These guys are amazing, and I enthusiastically recommend them.

Jon S Weaver

18:03 07 Oct 19

Isaac from James Plumbing did a terrific job! His inspection of my old radiant heating boiler included carbon monoxide testing, checking seals and gas flow, zones and more. I'll certainly call again.

Katie Douthit

00:35 11 Oct 19

James is very prompt fast and efficient. He replaced the blower motor on my furnace in one hour including going to the store to get the part. And all at a fair price

Judith Beatty

16:01 11 Oct 19

I thought one of my radiant heat zones had gone out and I called a half dozen plumbers to try to get someone right away. Like all of them, James was booked solid but he was kind enough to swing by my house to check. He spent about 15 minutes with me and said my radiant heat was working fine -- it was the thermostat that was the problem. There was no charge for his visit. He was courteous and thoughtful. I recommend him highly!

Dennis Carril

00:45 25 Oct 19

Excellent service and professional technician. Paul was timely, explained everything and got the job done quick and got the in-floor heat pump up an running. I would recommend them highly.

Judith Beatty

16:03 11 Oct 19

Shezad Malik

15:17 30 Oct 19

Great experience with James plumbing. James came at the appointed time, trouble shooting the radiant heat problem and fixing it with a minimal of fuss. Our previous plumber who installed the boiler and new valve had been MIA and not responsive to calls/emails etc. Would highly recommend!

judy brooks

17:08 04 Nov 19

James Plumbing is AWESOME!!! Issac and James both are sensational!!! Our heater wasn’t working and it was suppose to be 19 degrees at night in a couple of days. I called over 12 companies and no one seemed to care. James was extremely busy but squeezed us in at the last part of the day. He went above and beyond the call of duty. He sincerely cared when no other company did. He knew immediately what was wrong and fixed it. He was reasonably priced, efficient and courteous. While he was here I asked about an annual check up for our water heater and he scheduled it for us. Issac, Jame’s son, came back in a week to service the hot water heater. He was absolutely fantastic , professional, courteous and efficient. He explained everything to us in a way that made sense. We have shared James Plumbing information with our neighbors and the exceptional service we received. We not use any other company for our plumbing , heating and air. Thank you James and Issac for giving us the peace of mind that we haven’t had since moving here four years ago. You guys are the BEST!!!

Suzanne H-N

15:28 08 Nov 19

Quick response time! Amazing thorough completion of project, I am so happy with Isaac’s service and answering if my questions. Please utilize his services, you will not be disappointed. Jumping with joy!!! Suzanne

Suzanne H-N

17:34 08 Nov 19

Quick response time! Amazing thorough completion of plumbing project. I am so happy with Isaac’s service and answering of my questions. Please utilize his services, you will not be disappointed. Jumping with joy!!! Suzanne

Judith Beatty

16:03 11 Oct 19

Greg Chavez

01:00 15 Nov 19

As I live out of town and needed assistance addressing problems with the toilets in our father's Santa Fe Home, my brother and I selected James Plumbing based on the many positive reviews posted on Google reviews. We were not disappointed and were quite pleased with the outstanding service James Plumbing provided us. Our technician, Cameron, had an exceptionally positive attitude, kept us informed throughout the job, and effectively addressed all the issues he encountered during this job. This was no small task for a 60+ year old home where he had to find replacement toilets to fit plumbing specs from back in the day as well as aged plumbing. We would definitely recommend this company. We also thought the cost of the job was quite fair in light of the work performed.

Christie Green

22:18 20 Nov 19

James was responsive in returning my call, and persisted in finding a mutually agreeable time to work on my boiler. He didn't charge me for the first visit because he didn't need to do what I thought was required. He went beyond my original request and tested the boiler and water heater for carbon monoxide output and realized the levels were unsafe. He vowed to return to service everything to ensure my and my daughter's safety in the house. I have a busy schedule and am often unavailable to meet. James kept in touch consistently over multiple weeks and returned as promised to perform the repairs. He and his son also took care of a leaky bath tub faucet on-the-spot, without having to schedule for a future date. James and Isaac are polite, conscientious, capable and respectful. I highly recommend them.

Alita VanVliet

23:51 22 Nov 19

I had a sewer line back up at a new property I purchased and I was very pleased with the professional work done by Isaac Martinez of James Plumbing. He was able to clean out the pipe and determine the cause of the back up and was able to locate the portion of pipe that needs replacement to prevent further issues. He was not only very informative and explained the situation clearly, he also gave me a significant break on the charges. I will definitely use their services again.

Jessie Groothuis

17:18 28 Nov 19

James came out on a holiday to solve our plumbing issue. This is the first time we had worked with his company He is a very nice man and a great cup. He also took the time to look at some other plumbing issues even though it was a holiday. We would happily use his company again

Patrick Samora

05:01 07 Dec 19

Isaac was very nice, friendly, responsive, approachable, and professional. He took the time to explain our system and what needed to be done. He was able to fix our water heater and boiler the same day that we learned that they needed to be serviced. Their service charge was fair and much better than the quote we received from another company. We will be using them in the future.

Sam Mon

03:53 14 Dec 19

I found the whole process, from initial scheduling through getting my tankless water heater drained and cleaned, handled easily and professionally. Isaac worked with my schedule and carries great communication skills. He was extremely thorough with his work and questioned maintenance and follow ups I do regularly in order to give me the best advice possible. He also did a carbon monoxide inspections; which I greatly appreciated. Thank you and I will definitely use James Plumbing and Heating for my future needs.

Edward Chavez

21:00 24 Dec 19

This is a new review: Our main connection to the city sewer had a problem. Carlos from James Plumbing diagnosed the problem and showed me camera images as he found the sections of the pipe with problems. Carlos then coordinated the crews and permits to later complete this major job of replacing our main connection to the city sewer. This was a big project, Carlos kept us informed at each key step and the result was a very good job! Once again I highly recommend James Plumbing.----------------------------------------------------------------------------------------------------------Just before closing time (5pm) our sewer line backed up. My call to the front office was very friendly and courteous. A call for availability was sent to the techs and Isaac Martinez responded to the office within five minutes. He arrived promptly and had the sewer lines opened back up by several minutes after 6pm. Great service! I would highly recommend James Plumbing!

Edward Chavez

01:16 09 Jan 20

FRANK SCHNEIDER

02:06 01 Feb 20

James Plumbing and Heating was the company that did both the rough and finish plumbing on my home as a new build a bit more than two years ago. They did a superlative job, both in quality and professionalism. I recently had them return to address an issue with my radiant (in-floor) heating system. They were extremely responsive, timely, and, once again, very knowledgeable in addressing the issue. I recommend them without reservation and will continue to employ their services.

FRANK SCHNEIDER

02:08 01 Feb 20

Wayne Grant

17:45 03 Mar 20

Called James Plumbing andHeating late yesterday afternoon. They called right back and I booked an appointment for 2 plumbing problems I had. The appointment was for this morning and Mr. James was right on time. He knew EXACTLY what to do. He had to run out for parts which took less than 20 minutes. Great, fair price. Excellent service. Great company to work with.

Caitlin Brodsky

19:10 18 Mar 20

James is great. He responds quick and gets the job done following all necessary city and state codes. He makes sure to use quality products that are built to last. I will recommend him to all my friends and family. Quality but fair pricing.

Valerie Griego

03:30 20 Feb 20

Great service! They really know what they are doing and get the job done right! We highly recommend Jame’s Plumbing and Heating. Isaac and the team are very knowledgeable. Thank you

Alan Bowers

13:45 12 Apr 20

James Plumbing is honest, punctual, and friendly. Nonetheless they left us with a new Rinnai hot water heater that was not fully functional, cold showers after one minute. They made multiple house calls and involved the manufacturer all to no effect. They gave up. Another highly recommended Santa Fe plumber came out and saw the problem immediately installing a $60 valve. Hot water restored. Make of this what you will, I only report my experience and have been reluctant to do so. Sorry.

albert handell

19:18 14 Apr 20

To whom this may concern ...James Martinez owner of James plumbing came to my home to fix a leak for my aged steam heater boiler,,,,...He not only fixed the leak.... he upgraded the entire system as he found it needed he is a superb plumber as far as I am concerned he is the best, he is very conscienttious and dependable.....with a gentle demeanor... I recommend him completely.... He can do anything and do it well..You will not find a better plumber....believe me for I am 83 years of age...and I have seen plenty of plumbers,,.....A.H. Santa Fe

Alan Bowers

18:52 21 Jun 20

James Plumbing is honest, punctual, and friendly. Nonetheless they left us with a new Rinnai hot water heater that was not fully functional, cold showers after one minute. They made multiple house calls and involved the manufacturer all to no effect. They gave up. Their next step was to break through or walls! Another highly recommended Santa Fe plumber came out and saw the problem immediately installing a $60 valve. Hot water restored. Make of this what you will, I only report my experience and have been reluctant to do so. No contact since. No apology. No explanation. No way.

michael roberts

11:42 23 Jun 20

Excellent service!! Would recommend to anybody who needs a reliable plumber.

Garett Irons

00:11 28 Jun 20

Issac did a outstanding job replacing our ac unit. He was very informative and helpful through out the entire process. I would definitely recommend James plumbing and heating!

Stephen Kennard

23:39 28 Jun 20

We called James Plumbing to move our outmoded heating system across and over an interior hall and into our garage - we opted for the Navien combo boiler system, and connected to a radiant heating system. They didn't skip a beat, recommended a suitable solution to the challenge of moving so much, and did a fine job. They also fixed several smaller plumbing issues and are to install a new dishwasher for us next week.They are punctual, honest, correctly priced and considerate. We're New Yorkers with a home in Santa Fe and highly recommend James Martinez and his company.

Frank Bernardino

18:26 04 Jul 20

I have used James Plumbing for several years. As a part time resident there is noone I would trust more to deal with any issues in my home here in New Mexico. It gives us great comfort that our problems will be solved correctly even when we are not in town. I have had to have their help off regular hours and during holidays and they always respond promptly and provide us with friendly and professional service. If you need plumbing help, in particular in an emergency, look no further.

Everet Apodaca

01:17 22 Jul 20

James Plumbing is a lucky find! He has saved us many times on multiple projects. No job is too big or too small. Thank you James & Isaac!

Alexander Dalton

01:38 28 Jul 20

Called and scheduled a time to come service my RV's AC unit. Told the dispatch that it was likely just a freon recharge. James, the owner came out, told me I had a closer system that needed a piercing valve to get freon in the system (standard procedure) that he didn't have the valve, and that it would cost me $700 and it would not be a guaranteed fix. I told him that he didn't tell me anything I wasn't aware of. His response was that I didn't know about the valve, and he charged me $120 for his 15 min. of unscrewing the lid - I was able to settle for 100 cash - don't use these people. Repairing a closer freon system normally costs about $200 and using a pinch valve is a normal part of that process.

Michael Stephenson

11:54 05 Aug 20

Installed a new water heater for me. Isaac and Thomas did an excellent job explaining everything they did. Will definitely continue to use James plumbing.

Alan Musegades

10:56 12 Aug 20

I have used this business for a wide variety of issues in the last few years. They have always been responsive and had great pricing. I would recommend them.

Florence Romero

19:44 25 Aug 20

Carlos replaced the valve to my Icemaker. This young man was professional, knowledgeable, friendly and did a great job. Thank you, Thank you. This is the second time I have used this Business and again 5star work. You're definitely my favorite Plumbers. ?

David C West

18:56 29 Aug 20

Swamp cooler stopped working during very hot weather. We called James Plumbing. The tech arrived the very next morning at 8:00AM. He was courteous, friendly, and efficient. A new motor was purchased and installed within an hour and a half. Terrific!

Mike Bowden

22:41 24 Sep 20

Isaac was on time for our appointment. He identified the source of the leak on our water heater and fixed it cost effectively. Would recommend.

Jim Clement

20:12 24 Sep 20

Very pleased with service and pricing. All around good experience. Will definitely use them again

Jen Eisenhardt

17:41 26 Sep 20

James is professional, knowledgeable and fast. Best of all, we felt that his prices were very reasonable. We had him install a mini split for us in June and didn't hesitate to use him again when we decided to have another installed in a different room later in the season. Would recommend!

safae sanhaji

17:05 06 Oct 20

James Plumbing is the best plumbing service in town.I’ve used them for several plumbing jobs including installing a water heater, gas leaks, faucet repairs... the whole team is professional, responsive and always on time.

James Scheihing

20:35 05 Oct 20

James did an outstanding job. He arrived at the scheduled time. He is a true professional, very knowledgeable and very efficient. James took the time to explain what was required for the job and then promptly proceeded to complete it. If 5-stars is your highest rating, James deserves a 10-star in Quality, Price, and Convenience.Isaac did an excellent job in servicing my swamp cooler and transitioning the cooling/heating system from summer to winter requirements. Isaac is very knowledgeable. He worked very efficiently. He took the time to explain the systems involved. Isaac is a true professional. I don't hesitate recommending him to others. A 5 Star vote from me.

Alan Bowers

19:37 29 Sep 20

James Plumbing is honest, punctual, and friendly. Nonetheless, they left us with a new Rinnai hot water heater that was not functional, cold showers after one minute. They made multiple house calls and involved the manufacturer all to no effect. They gave up. Their next step was to break through our walls! Another highly recommended Santa Fe plumber came out and saw the problem immediately installing a $60 valve. Hot water restored. Make of this what you will, I only report my experience and have been reluctant to do so. No contact since. No apology. No explanation. No way.

Leonard Thatch

21:38 23 Oct 20

Isaac Martinez is an excellent plumber and extremely reliable, honest, and easy to work with. He took over my major remodel project from a less than adequate plumber. Isaac completed the work in a timely and competent manner. I would work with Isaac again in the future

Stephen Schmelling

23:04 14 Nov 20

The plumber showed up as scheduled and was prepared to do the work we had requested. He finished in a timely manner and the work appears to be satisfactory. What more could we want.

Mark L'adroit

17:49 15 Nov 20

Isaac did an excellent job of diagnosing and fixing a radiant floor/heat pump issue. I was impressed by his thorough approach, explanation, and diligence. I will use James Plumbing from now on.

Jon S Weaver

13:21 19 Nov 20

Carlos, Isaac & Thomas did the heavy lifting of replacing the incoming water line & broken sewer line. They handled the unexpected & got the job done right. I’ll call James Plumbing again when I need a plumber.Isaac from James Plumbing did a terrific job! His inspection of my old radiant heating boiler included carbon monoxide testing, checking seals and gas flow, zones and more. I'll certainly call again.

Dylan Klundt

19:58 20 Nov 20

Noticed that our water heater was leaking and also needed some additional plumbing tasks completed. Carlos from James Plumbing did a phenomenal job. Not only was he reliable, punctual, professional and friendly but you could tell he loves what he does and he is a master professional. We ended up needing a new water heater and a few other parts replaced as our hard water had wrecked havoc. It's a nice feeling to know there is a company you can rely on when it comes to plumbing who will be nothing but professionals about the task at hand. Carlos thank you very much for everything again and James Plumbing will always be our first choice in plumbing needs in Santa Fe moving forward.

Jennifer Farquhar

22:15 24 Nov 20

Issac and James of James Plumbing and Heating have given me excellent service on two occasions. They found a large propane leak in my outside and inside pipelines. They worked with my gas company and helped repair, replace, and test all my propane piping to all my appliances. Recently they replaced my radiant heat boiler of 32 years, and hot water heater with a new tankless Navien combination system. This also required totally replacing the pipes, valves, various parts and vents in my utility room. It's a beautiful work of art I must say! They arrived when they said they would, communicated well, worked efficiently and cleaned up after the work was complete. I will not bother with other estimates or plumbers in the future!

Kahlil Hudson

18:49 02 Dec 20

James Plumbing and Heating installed a new boiler for us. They were able to source and install the heater within 24 hours of our call, during a period of below freezing temperatures. The boiler not only supplies our regular hot water, but is the source of our in-floor heating, making the quick turnaround critical to keeping our house warm. The work was impeccably finished and James followed up the next day to make sure everything was running smoothly. Highly recommend James Plumbing and Heating.

Donna

23:26 05 Dec 20

The ground around our outdoor hose bib was staying damp so we suspected there was a leak. We called James Plumbing as their reviews were positive and they showed up as promised. The leak involved digging 5 ft for the repair and they replaced a PVC pipe with a copper one and supported it from below. I appreciated the explanation and updates and think the price was fair for the amount of work involved. I also prefer to hire local family run businesses if they do good work, as James Plumbing did.

Sal Blakemore

18:51 16 Dec 20

I cannot recommend this business enough! I am a new home owner and needed to replace my boiler and water tank. I called Jame's plumbing and was able to schedule an appointment for an estimate within a week of the call. Isaac with Jame's Pluming was professional, extremely kind and helpful. He answered all of my questions and gave me tons of information on the different options that I had for replacing my system.He replaced my boiler/water tank, hauled the old ones away and left the utility room cleaner than it had been prior to the service. Jame's Plumbing offers several different options and were flexible with the brands used--they even ran to Home Depot day of to pick up the Rheem tank that I wanted.They're awesome. Thanks so much!

FujiMind XO

19:14 18 Dec 20

If you want a lasting plumbing job done correctly the first time, then James’ Plumbing & Heating are the people to call! Not only was my problem fixed promptly, it was affordable and everything was explained to me in depth and all of my questions were thoroughly answered. Furthermore, the person who fixed my problem (Isaac) called later on in the day to ask if everything was working properly. That type of service is rare nowadays and highly appreciated. James’ Heating & Plumbing will be my go-to for all future plumbing/heating needs. Keep up the great work!

Deanna G

01:45 30 Dec 20

Will absolutely use again. Was able to schedule quickly, admin and plumber were all exceptional. As a little bonus (not necessary but I so appreciated it) they didn't track any dirt or gravel into my home - very tough to do with the snowfall that morning and my messy driveway. Highly recommend!

Pam E

01:09 13 Jan 21

We had a very good experience with James' Plumbing and would highly recommend them. They came out to give an estimate and when we scheduled the work, they arrived on time and did an excellent job installing two toilets and a water filtration system for the house. We are very happy with the quality of work and the professionalism. Great job!

S. Bingham

21:48 20 Jan 21

Carlos was best plumber ever! So knowledgeable and tidy. He cleaned up everywhere he went and practiced excellent COVID protocols. My kitchen sink leak proved very challenging, but he solved the problems. He also checked both gas fireplaces and got them both in perfect working order. I highly recommend James Plumbing!

Diana Cauvin-Clements

00:10 04 Feb 21

A truly outstanding experience. Thank you, James’ Plumbing! Isaac Martinez was courteous, professional and a skilled craftsman. He vented a bathroom fan/light through the roof in about 2 hours. Isaac’s work was very meticulous, with very little damage to the ceiling sheetrock. The flue on the roof was capped and professionally patched with tar — I don’t think a roofer could have done it better. I’ve waited 10 years for a great plumbing experience in Santa Fe. Isaac was worth the wait!

Jeffery Carroll

01:55 18 Mar 21

The installers were courteous and professional. I was consulted when a change to the install needed to be made and everything was explained and agreed upon before work continued. The job was completed with minimal disturbance to my household. I would highly recommend James Plumbing and Heating.

Errol Levine

21:58 26 Mar 21

Isaac and Thomas arrived on time having picked up and carefully checked the faucet that I had ordered from the supplier. They were very pleasant to work with and explained all the steps involved in the installation and provided guidance on future maintenance. The installation looks excellent. The rate charged for the work was very reasonable. I am very satisfied with this job and intend to use James' Plumbing & Heating, Inc. should I need plumbing work done in the future.

Laurie Betlach

19:18 02 Apr 21

I am so happy to have found James Plumbing. Thomas arrived promptly and repaired a pipe that was leaking in my crawl space (actually more than leaking — spewing 400 gallons of water a day that my water usage app alerted me to). Priscilla at reception was helpful and courteous as well. The quality of work done, the professionalism, the quick response time and the fair price are all reasons why I will call them again for my future plumbing needs.

Cindy Abeyta

16:16 22 Apr 21

James Plumbing has done multiple projects for us. Latest a swamp cooler installation. The office personnel and technicians have been friendly and competent. Very pleased.

Suzannah Sale

20:45 14 May 21

Best service ever, professional, courteous service. Carlos was great to work with, very knowledgeable regarding the wall water heater unit. He was able to clean and replace components, saving us the cost of an entirely new system. Job well done, thank you Carlos and James Plumbing!

elaine rivera

14:38 11 Jun 21

We have new mini split systems in our home and James' Plumbing (Isaac Martinez) came to start them up. Isaac was friendly and professional even though he and his crew were outside in the hot sun for most of an afternoon and the next morning. Thank you!

Dana Christensen

18:22 05 Mar 21

Carlos at James Plumbing did a great job on moving my washer/dryer plumbing over and was very professional. The work was done quickly and efficiently. I will use them again as should you!

Nathan B

18:55 15 Jun 21

James Plumbing was a very good find in a small town like Santa Fe. For new construction they were very professional from the start with comprehensive line item estimates. The ladies in the office were kind and respectful and the scheduling was done well.The guys is the field were very professional and did really good work at every phase. Inspections were easy.I would recommend James Plumbing for any project. If you want quality and no call backs this company is a good fit👍

Chanel Dority

14:07 16 Jun 21

Checked our AC unit and repaired the thermostat operating system. Wonderful service. Friendly, professional, and great with follow up. I would definitely work with them again in the future.

j carolan

15:59 12 Jul 21

I called to get a quote for a water heater and furnace service which I have been getting annually for 15 years. Usually the procedure takes an hour or less. The receptionist argued with me about whether it would take longer. Perhaps it would have this time around. However, it was not her place to argue with me on that point. I called another plumber who gave me an hourly quote right up front and I have booked a time with them.

Justin

21:30 12 Jul 21

Chose James Plumbing based on the reviews. Initial scheduling was easy and their folks were responsive and friendly. However, getting a whole house water filter installed by James Plumbing ended up being a costly mistake. Carlos was distracted and occasionally aggressive and repeatedly insulted me during his time at my house. He was in such a hurry that he ignored my request for a bypass (which he of course denied to the owner and office manager). He also yelled at my dad and walked into my kitchen unannounced to yell for me to come outside, closing the door just in time to avoid being rushed by my two dogs who were as surprised as I was. Turns out he’s not vaccinated, and wasn’t wearing a mask. His supply run lasted 1.5 hours (the company verified it was on the up and up, but he also didn’t show up with the tools to do the job, even after I’d sent the company photos of the installation location and the manual for the filter, so it feels like they padded their time on purpose). He also charged me 30 minutes for the drive back to their office after he left my house. When I called to express my concerns the ladies were nice, but I didn’t hear back when they said I would. I eventually called back two days later and was told I’d be refunded for the 30 min drive back to the office. That doesn’t exactly make up for the extra time I need to pay another plumber, but it’s where we left things. I’d look elsewhere, or at a minimum politely refuse if Carlos shows up at your door.

Matthew Dirmyer

22:48 15 Jul 21

James came by very quickly and was very thorough and knowledgable in his diagnosis of the problems (1, leaky valve buried underground for well and 2, problem with a cistern system). He and his crew will come back to fix soon. This is the second time we've hired James Plumbing and Heating and the first time they solved our hot water problem that day and were fantastic. James and his crew are highly reliable, easy to schedule, and very good.

shannon donovan

23:22 27 Jul 21

Great service. Were able to get to my house in less than 24 hours for something not an emergency. Explained all my options and completed the job quickly and efficiently. Would use again.

Thomas Shreeve

17:37 30 Jul 21

Thomas Martinez, of James Plumbing and Heating, was able quickly to address our sudden lack of hot water. We were very favorably impressed with his courtesy and professionalism. We would not hesitate to recommend him to others.

judy brooks

23:50 07 Aug 21

James Plumbing is awesome! Our A/C wasn’t working properly. The system wasn’t cooling!James was prompt and called to let us know he was on his way to our home the day service was scheduled.He checked the system out and found the problem right away and went to work. Our outside unit was making a loud humming noise too. He noticed it without me saying anything. He took the time to address this too by adding a plastic bracelet and screw and tightened all the screws on our unit. He paid attention to detail.We have used James Plumbing and Cooling for a couple of years and will never use another companyfor these services. They are honest, thorough andthere when you need them! That means a lot to us.Professional all the way.Judy

Darlene Shoemake

22:23 11 Aug 21

My hot water heater went out and I was in a bind as I had friends arriving the next afternoon. I called James’ and Isaac came right out to assess the situation. He explained every detail of the process and was very helpful.The next morning , Dominick arrived very promptly and took the time to answer my questions. He was professional, knowledgeable and hard-working. His friendly demeanor and willingness to go the extra mile to ensure customer satisfaction was consistent throughout the entire service call.I was so fortunate to find James’ company and will definitely use them in the future.

mjp park

18:58 08 Sep 21

When my swamp cooler stopped running I called James Plumbing, primarily due to their great comments and ratings. I got a call the morning of my afternoon appointment. It was Carlos from James Plumbing. He was nearby and could come early. He arrived in 5 minutes, took another few minutes to fix the cooler, and was on his way hours before our scheduled time. I look forward to working with Carlos and James again.

Jerry Juno

02:05 09 Oct 21

Isaac came to do annual maintenance on our boiler, which serves a radiant heating system as well as heating water. James Plumbing installed it 4 years ago. He did a fantastic job. He calmly explained how the system works and what maintenance needs to be done to keep the system working optimally. He also took extra time to show how the unusual shower faucets work and even cleared out a slow drain (not included in the maintenance price). Isaac is very knowledgeable and conscientious. I’d highly recommend him and the company.

Madalyn Tincher

19:14 14 Oct 21

We were charged 140 for a technician to come to our house, take less than 5 minutes to look at our fire place and say they could do nothing for us. When we voiced concern that no where is it stated that there is a minimum hourly rate for a technician to come out, we were told we should have asked ...though it states clearly on there site that they do not charge by the hour. Was not a great experience and I would recommend looking somewhere else for better service and communication.

Madalyn Tincher

17:37 16 Oct 21

Eileen Stade

16:49 18 Oct 21

BE SURE TO RECORD THE AMOUNT OF TIME THEY ARE THERE. THEY OVERCHARGED ME ON LABOR TIME AND PARTS.Carlos gave me only a total bill amount, saying I had to get the invoice from the office. When I did I saw that he charged for 4 hours when I was able to prove that he was there for only 2.5. The drive from their office to my place is 13 minutes per Google maps. There were still no details on the names of the parts replaced nor their individual prices. I had to call multiple times to get this info and to get an adjustment on the labor cost ($140/h). The parts, available online for $165 were charged at $370 which is 240% of their online cost to the public. (almost 2.5 times is well more than a reasonable surcharge)Carlos did at least fix one problem that the previous plumber did not know the cause of-hot water getting into the cold lines. However he replaced a boiler zone valve that was not broken because he did not check the thermostat controlling it first to see that it was loose.

Alexandra Schroeder

20:00 19 Oct 21

We had new split heat/ac units installed and our old boiler and radiators removed. James and his team were really efficient, pleasant to work with and courteous! Took the time to explain what they were doing and even pointed out some installation issues with our new water heater.

Alam Bulan Villa

14:08 26 Oct 21

Installed my spa shower quickly and professionally. I am so happy to finally have my shower installed after one company could not figure it out and another company did not even bother to return my calls. I am pleased with the services of James plumbing--professional, knowledgeable, friendly and efficient. Will certainly call again if needed.

Sarah Ferguson

00:49 03 Nov 21

Dominique and the guys at the company are super wonderful. They squeezed us in to a tight schedule and stayed late until the job was done. They didn’t price gauge and they made sure to find the source of the problem. Will definitely be calling James’ plumbing in the future, thanks guys!

Gary Polkowitz

20:05 16 Nov 21

Excellent! Consistently professional, reliable, and honest. Isaac took the time to explain the problem(s) and what would be the required repair - and did it!The first time I called them, Isaac was honest enough to diagnose the problem and acknowledge that the situation was not in their typical purview. Instead, he recommended a company that came out immediately and fixed the problem. Unlike several other companies that had previously attempted to repair the problem - at great expense and with no success.I highly recommend them and they are definitely my "go-to" for plumbing.

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JAMES' PLUMBING AND HEATING, INC.

Have a plumbing or HVAC issue?
Call us now! (505) 473-7148